Frequently Asked Questions (FAQs)
Here are the answers to some of our customers' most frequently asked questions (FAQs). If you can't find the answer you're looking for, please feel free to contact us.
Pricing and Payment
Is V.I.P.nk Removal free?
V.I.P.nk Removal is a paid service that offers full-service junk removal. That means everything is included in the price—pickup, loading, cleanup, and disposal. You get a single, up-front price before we start, and that’s what you pay—no surprises!
How does V.I.P.nk Removal charge for junk removal?
We charge based on how much space your items take up in our truck, which equals seven pickup trucks. Prices vary by location and a minimum fee applies. Heavy materials like concrete are priced by volume with height restrictions.
Can I get an exact price before you arrive?
We can’t give an exact price over the phone since we need to see your items in person. For some single items, we can provide estimates, but final pricing is done onsite with a free, no-obligation estimate.
Should I tip the junk removal team?
Tipping is not required but always appreciated! If the team did a great job, feel free to tip them however you see fit.
What methods of payment do you accept?
We accept cash and all major credit cards. Some locations may offer additional payment options. You’re only charged after the job is complete.
What is a no-obligation onsite estimate?
Our onsite estimate is free and comes with no obligation. We’ll look at your items and provide an exact price. We only proceed if you’re happy with the cost.
What We Take
What items can V.I.P.nk Removal remove?
We can remove most items two people can lift: mattresses, couches, furniture, electronics, etc. We’ll take it from wherever it’s located—just point!
Does V.I.P.nk Removal remove paint?
Some locations do accept paint, but it must be fully dried. Call us to check your local policy.
Can you remove large and bulky items?
Absolutely! As long as two people can lift and load it into our truck, we can remove it.
What does V.I.P.nk Removal do with all the junk they remove?
We aim to donate and recycle as much as possible. We follow local laws and try to minimize landfill waste.
What items does V.I.P.nk Removal not accept?
We can’t take hazardous or toxic items, car/truck chassis, asbestos, chemicals, or oil drums unless empty with tops/bottoms removed.
My Appointment
How do I cancel or change my appointment?
You can always change or cancel your appointment at any time. Just call us at 973-810-6234 and we'll be happy to help you make changes to your appointment.
Can you remove my junk if I’m not onsite?
It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.
When should I expect you to arrive?
On the day of your appointment with us, our friendly, uniformed truck team members will give you a call or text 25-30 mins before we arrive to let you know we’re on our way.
Service and Location Info
Do you service my region/location?
While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.
Are you licensed and insured?
Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.
Can you remove large and bulky items?
Absolutely! As long as two people can lift and load it into our truck, we can remove it.
What are your hours of operation?
It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.
